Hotel Gran Bahia Principe Akumal - Facilities and Services

• Main restaurant (international buffet with views of the sea).
• 3 à la carte specialty restaurants (Italian, Fish and Gourmet)
• 1 snack bar
• 7 Bars (lobby bar, wet bar, 2 pool bars, jacuzzi bar, entertainment bar and beach bar)
• 2 Swimming pools, a river-type swimming pool and another near the beach. Both have a children's area.
• 5 Open-air jacuzzis
• Gym
• Large sunbathing terrace and gardens beach umbrellas and deck chairs
• Mini-club for children (4-12 years)
• Amphitheater for guest entertainment and shows
• 5 Tennis courts and 1 multipurpose court
• Aquatic activities center
• Meeting room

• All Gran Bahía Príncipe Tulum and Coba services (except gourmet restaurant and main buffets)
• Deck chairs, beach umbrellas and towel service in swimming pools and on beach
• Mini-bar with water, soft drinks and beer (replenished once a day)
• International entertainment program for adults and children (day and night)
• Organized games and activities
• Special children's activities in the mini-club (4-12 years)
• Sports –1 hour free: windsurfing, tennis (floodlit with surcharge), snorkeling, sailing catamarans, kayaking, cycling
• Sports –Upon request: soccer, basketball, volleyball, boogie boarding
• Sports –1 per customer / per stay: Scuba diving classes in the swimming pool and bicycles
• Gym, stretching
• Aerobics and Merengue classes
• All local taxes and tips
• Snack bar with American cold cuts and snacks. Open 24 hours (only soft drinks are served after midnight)
• 3 dinners in à la carte restaurants per week of stay and with prior booking
• Unlimited local drinks, beer and soft drinks in hotel bars up to 11.30 PM. (except Premium drinks)
• Free entrance to the discotheque in “Hacienda Doña Isabel” with local drinks included (except Premium drinks)
• Local drinks in Plaza Mayor Bar and Sport Bar situated in Hacienda Doña Isabel

Is there Internet access for laptops?
The hotel's club offers a free wireless Internet access service, included when any of the club packages are acquired. Other guests have the possibility of connecting their laptops to the Internet in the shopping center for an additional fee.

Are there any computers guests can use to access the Internet?
Computers are available for guests both in the clubs and in the shopping center.

What is the evening entertainment like?
The Caribbean is known for its joie de vivre and nightlife. A visit to La Rancherita discotheque in Hacienda Doña Isabel, as wells as the nightclubs in the nearby city of Playa del Carmen is highly recommended.

Are there usually a large number of families with children?
Yes, they are. Especially during the school holidays. Our facilities are well designed for this kind of customers.

Does the hotel close at night?
The hotel offers services around the clock.

When is the hotel entertainment held?
The guest entertainment program starts at 10.00 AM and ends in the early hours of the morning in the La Rancherita discotheque and consists of a large variety of games and activities for all ages.

At what voltage does the electric current run?
It runs at 110 V. If your electrical devices run at another voltage, it is advisable to bring transformers.

Are voltage transformers sold in the hotel?
The hotel does not sell voltage transformers. They can, however, be rented in the shopping center at a reasonable price.

Can I travel with my pet?
The hotel does not accept animals of any kind.

Who should I give tips to?
Tipping is not an obligation and employees do not expect to receive tips when providing a service. It is therefore up to guests to decide who deserves to be tipped.

How much tip is it advisable to give?
Whatever each guest may consider appropriate. It will always be welcomed.

Is there a laundry service?
The resort complex offers a laundry service at an additional cost.

The hotel has a lot of rooms. Is it always busy?
The resort complex consists of 2,568 standard rooms and suites spread out in three hotels. Obviously, there are a large number of guests. However, the resort's grounds are very large and peaceful corners can always be found.

How can I move around the resort complex?
It is possible to move around the resort complex on foot along pleasant tropical paths or by means of the efficient internal transport system.

What awards has the hotel received?
Numerous local and international prizes and awards have been granted to the resort by the most prestigious European and American tour operators.