Is there a doctor in the resort?
The hotel offers a medical and ambulance service 24 hours a day, which carries a surcharge.
Can medicines be bought near the hotel?
Medicines can be purchased in the drug store in the Hacienda Doña Isabel shopping center.
Is the resort complex adapted for the disabled?
There are especially adapted rooms for the disabled. All of the resort complex's areas are accessible in wheelchairs, except for the beach.
Do I need to vaccinate myself against any illnesses before traveling?
You do not need any vaccinations to travel to Mexico. However, it is advisable to follow the recommendations issued by the authorities in this matter.
Can I suffer any kind of food or water poisoning?
Food and beverage handling processes are governed and supervised by an international company that certifies us as a company free from any kind of contamination risks. The hotel's managers are proud of the hotel's water supplies, as they are treated with cutting-edge inverse osmosis technology. In addition, bottled water is available in the rooms. It is advisable to take greater care when eating any food or having any drinks outside the hotel.
Is there anything I will not find in the hotel?
As a general rule, the hotel is equipped with anything you may need during your stay.
What kind of clothing should I bring?
Fresh, comfortable summer clothing and some items of spring/autumn clothing in case it cools down at night.
What type of sunscreen should I bring?
It is advisable to use sunscreen with a solar protection factor of 40 or above. It is important that that sunscreen is biodegradable because this resort complex is located in an area protected by environmental laws, apart from the fact that it is required in many of the area's ecological parks.
How do people live there?
Apart from the people who live in the small and medium-sized cities near the complex, the rest live in communities or native settlements.
What are the typical customs?
General speaking, the customs of the Mayan culture have been preserved.
How are tourists treated?
People are generally very friendly, humble and eager to please.
What kind of children's entertainment is there?
The hotel offers a wide variety of games and activities organized by the “El Principito” mini-club.
Are there any baby-sitters in the resort complex?
The resort complex offers a baby-sitting service upon request, which must be booked at least 24 hours in advance. This service carries a surcharge.
Is it dangerous for children to walk around the resort alone?
The resort complex is completely safe. However, it is advisable to ensure children under the age of twelve are always under adult supervision.
How many children's swimming pools are there?
The hotel has six children's swimming pools.
Is traveling with a baby a problem?
The resort complex offers all the facilities, so that you and your baby can enjoy your vacation.
My baby is still eating baby food. Is this kind of food served in the restaurant?
The restaurants do not offer special baby food. Nevertheless, baby food can be purchased in the drugstore located within the resort complex. In addition, baby food can be heated in the restaurants.
What is the country's currency?
The official currency is the Mexican peso. A Mexican peso is equivalent to 0.0601 euro.
What currency is it advisable to take?
Apart from the official currency, both US dollars and euro can be used. Both these currencies are widely accepted by banks and all kinds of stores.
Is there an ATM nearby?
There is an ATM within the resort complex that is open 24 hours a day.
What products can be bought there?
There is a wide range of craftwork, jewelry, silverware, traditional liqueurs, perfumes, clothing, etc.
Where is the nearest shopping area?
The nearest shopping area is the hotel shopping center located in Hacienda Doña Isabel, a replica of a 16th century hacienda within the resort complex's grounds.
Can I go to the center of town on foot or do I need a vehicle?
The hotel shopping center can be reached on foot or by taking the internal transport system. It is necessary to take a taxi or use public transport to get to the center of the nearest city. The resort complex also offers this service.
What are the shopping center hours?
Most shops usually open from approximately 9.00 AM to 10.00 PM.
Is bargaining normal when you go shopping?
Bargaining is common in street markets.
Can cigarettes be bought in the hotel or nearby? How much do they cost?
Cigarettes can be purchased in the hotel. A packet costs approximately two euro.
Is there a drugstore in the shopping center?
The shopping center has a drugstore that is open from 9.00 AM to 8.00 PM.
