Hotel Gran Bahia Principe - Facilities and Services

• Main restaurant (international buffet)
• 5 Air conditioned no smoking À la Carte Specialty Restaurants (Mediterranean, Gourmet, Fish, Italian and Japanese)
• 2 Snack bars
• 6 bars (lobby bar, entertainment bar, piano bar, 2 wet bars, poolside bar)
• 2 Lagoon-shaped swimming pools equipped with deck chairs and beach umbrellas (1 of them a relaxation pool)
• Spa (with surcharge)
• Gym
• Large sunbathing terrace with beach umbrellas, teak deck chairs and gardens
• Mini-club for children (4-12 years)
• Amphitheater for guest entertainment and shows
• 5 tennis courts and multipurpose court
• Aquatic activities center
• 2 events halls
• Caribbean-style shops

Catamaran, boat and fishing excursions

Windsurfing and sailing classes

Horseback riding

Scuba diving (PADI)

24-hour baby-sitting service (upon prior request for children up to 12 years); 1 hour free if customer books a total of 5 hours per day. Direct communication with the baby-sitter

Mexican Party in Hacienda Doña Isabel

Internet

Wedding Service

All sports and motorized vehicles

Beauty treatments and massages in the spa

Safe

Laundry

Medical service

Telephone calls, mail and fax

Services and goods in “Hacienda Doña Isabel” 

Premium Weddings

Gourmet à la carte breakfast

All services and goods not specified under “INCLUDED”

Is there Internet access for laptops?
A free wireless Internet access service is included when any of the hotel's Golden Club packages are purchased Other guests have the possibility of connecting their laptops to the Internet in the shopping center for an additional fee.

Are there any computers guests can use to access the Internet?
Computers are available for guests both in the clubs and in the shopping center.

What is the evening entertainment like?
The Caribbean is known for its joie de vivre and nightlife. A visit to La Rancherita discotheque in Hacienda Doña Isabel, as wells as the nightclubs in the nearby city of Playa del Carmen is highly recommended.

Are there usually a large number of families with children?
Yes, they are. Especially during the school holidays. Our facilities are well designed for this kind of customers.

Does the hotel close at night?
Our resort complex offers services around the clock.

When is the hotel entertainment held?
The guest entertainment program starts at 10.00 AM and ends in the early hours of the morning in the La Rancherita discotheque and consists of a wide variety of games and activities for all ages.

At what voltage does the electric current run?
It runs at 110 V. If your electrical devices run on another voltage, it is advisable to bring transformers.

Are voltage transformers sold in the hotel?
The hotel does not sell voltage transformers. They can, however, be rented in the shopping center at a reasonable price.

Can I travel with my pet?
The hotel does not accept animals of any kind.

Who should I give tips to?
Tipping is not an obligation and employees do not expect to receive tips when providing a service. It is therefore up to guests to decide who deserves to be tipped.

How much tip is it advisable to give?
Whatever each guest may consider appropriate. It will always be welcomed.

Is there a laundry service?
The resort complex offers a laundry service at an additional cost.

The hotel has a lot of rooms. Is it always busy?
The resort complex consists of 2,568 standard rooms and suites spread out in three hotels. Obviously, there are a large number of guests. However, the resort's grounds are very large and peaceful corners can always be found.

How can I move around the resort complex?
It is possible to move around the resort complex on foot along pleasant tropical paths or by means of the efficient internal transport system.

What awards has the hotel received?
Numerous local and international prizes and awards have been granted to the resort by the most prestigious European and American tour operators.