Is the a doctor in the complex?
No. Should you need a doctor, there is a 24-hour service available which is alerted from reception.
Can medicines be bought near the hotel?
There are three drugstores at a distance of only 300 meters from the hotel. There is always a drug store open 24 hours a day in Puerto de la Cruz.
Is the resort complex adapted for the disabled?
The hotel facilities allow disabled people to access them without any problems.
Do I need to vaccinate myself against any illnesses before traveling?
No, it is not necessary. No obligatory vaccinations are needed to travel to Tenerife.
Can I suffer any kind of food or water poisoning?
The hotel conducts monthly audits and runs all HACCP (Hazard Analysis Critical Control Point) to minimize any risks of intoxication. Tap water can be drunk. Its strong taste, however, makes it advisable to drink bottled water.
Is there anything I will not find in the hotel?
If you need something you cannot find in the hotel, the area is full of shops to cover any need.
What kind of clothing should I bring?
Comfortable clothing is recommended, as is a light coat for autumn and winter nights.
What type of sunscreen should I bring?
Although it always depends on the type of skin, we recommended a medium to high sun protection factor.
How do people live there?
Adeje is mainly a tourist town. Thus, most of its inhabitants work in tourism. The standard of living is medium to high, just like in the rest of Spain.
What are the typical customs?
The residents of Adeje are people who enjoy parties and are very closely linked to the traditions they have taken the effort to preserve. Apart from typical highly popular celebrations like Carnival, some Canary Island traditions have been preserved such as the Canary Island wrestling (lucha canaria), plough lifting (el levantamiento de arado), the stick game (el juego del palo), etc.
How are tourists treated?
Tourists will not feel awkward in this land. In general terms, they are treated politely and professionally, along with the hospitality that is natural in the people of Adeje.
What kind of children's entertainment is there?
There is a mini-club and a variety of children's activities.
Are there any baby-sitters in the resort complex?
This service as such is not provided, but it can be requested in advance at reception at the guest's cost.
Is it dangerous for children to walk around the resort alone?
The hotel is very safe. Children can walk around alone in the resort complex. However, it is always advisable for them to be under adult supervision.
How many children's swimming pools are there?
The hotel is equipped with a children's swimming pool.
Is traveling with a baby a problem?
On the contrary, the hotel receives a large number of families, which is why it is prepared to receive and deal with babies.
My baby is still eating baby food. Is this kind of food served in the restaurant?
Yes, they are. Kitchen staff always prepare this kind of food upon request. You may put some of the menu's vegetable soups through mixer if you wish. Furthermore, it is included in our “All-inclusive” offer.
What is the country's currency?
The official currency is the euro.
What currency is it advisable to take?
Of course, the euro. In general terms, shops do not accept payment in any other currency. However, there is no problem changing money.
Is there an ATM nearby?
Yes, in the Pueblo Príncipe shopping center.
What products can be bought there?
Basically, electronic products, local food products and popular craftwork from the Canary Islands.
Where is the nearest shopping area?
The Pueblo Príncipe, Playa del Duque and Playa de Las Américas shopping centers.
Can I go to the center of town on foot or do I need a vehicle?
You need a vehicle or you can use the public bus system. However, the hotel offers a transport service to the Playa de Las Américas area, where there are a multitude of leisure, shopping and restaurant services.
What are the shopping center hours?
From 10.00 AM to 10.00 PM approximately.
Is bargaining normal when you go shopping?
No. As in all the Canary Islands, bargaining is not accepted in Tenerife.
Can cigarettes be bought in the hotel or nearby? How much do they cost?
Cigarettes can be purchased in the shops and in some of the hotel bars. They cost between 2.75 euro and 3.85 euro, depending on the brand and about the same price as shops in the streets.
Is there a drugstore in the shopping center?
No. The drugstore is located at 2 kilometers from the shopping center in the town of Adeje.
