Is there a doctor in the hotel?
No. Should you need a doctor, there is a 24-hour service available which is alerted from reception.
Can medicines be bought near the hotel?
There are three drugstores at a distance of only 300 meters from the hotel. There is always a drugstore open 24 hours a day in Puerto de la Cruz.
Is the hotel adapted for the disabled?
The hotel facilities allow disabled people to access them without any problems.
Do I need to vaccinate myself against any illnesses before traveling?
No, it is not necessary. No obligatory vaccinations are needed to travel to Tenerife.
Can I suffer any kind of food or water poisoning?
The hotel conducts monthly audits and runs all HACCP (Hazard Analysis Critical Control Point) to minimize any risks of intoxication. Tap water can be drunk. Its strong taste, however, makes it advisable to drink bottled water.
Is there anything I will not find in the hotel?
If you need something you cannot find in the hotel, the area is full of shops to cover any need.
What kind of clothing should I bring?
Comfortable clothing is recommended, as is a light coat for autumn and winter nights.
What type of sunscreen should I bring?
Although it always depends on the type of skin, we recommended a medium to high sun protection factor.
What kind of children's entertainment is there?
There is a mini-club and a variety of children's activities.
Are there any baby-sitters in the resort complex?
This service as such is not provided, but it can be requested in advance at reception at the guest's cost.
Is it dangerous for children to walk around the hotel alone?
The hotel is very safe. Children can walk around alone in the resort complex. However, it is always advisable for them to be under adult supervision.
How many children's swimming pools are there?
The hotel is equipped with a children's swimming pool.
Is traveling with a baby a problem?
On the contrary, the hotel receives a large number of families, which is why it is prepared to receive and deal with babies.
My baby is still eating baby food. Is this kind of food served in the restaurant?
Yes, they are. Kitchen staff always prepare this kind of food upon request. You may put some of the menu's vegetable soups through mixer if you wish. Furthermore, it is included in our “All inclusive” offer.
What is the country's currency?
The official currency is the euro.
What currency is it advisable to take?
Of course, the euro. In general terms, shops do not accept payment in any other currency. However, there is no problem changing money.
Is there an ATM nearby?
Branches of Spain's major banks and ATMs are located very near the hotel.
What products can be bought there?
All kinds of goods.
Where is the nearest shopping area?
The Martiánez Shopping Center is located just 100 meters from the hotel.
Can I go to the center of town on foot or do I need a vehicle?
The center of Puerto de la Cruz, the area known as Plaza del Charco, can be reached on foot in only 10 minutes.
What are the shopping center hours?
Shopping centers open from 9.00 AM to 9.00 PM, including Sundays in tourist areas. Small shops usually close at midday, Saturday afternoons and all day Sundays.
Is bargaining normal when you go shopping?
Bargaining is only possible in electronic goods shops owned by Indians, though not always
Can cigarettes be bought in the hotel or nearby? How much do they cost?
Yes, they cost between 2.75 euro and 3.85 euro depending on the brand, a very similar price to those of any shops in the streets.
Is there a drugstore in the shopping center?
No, but there are a lot of drugstores in Puerto de la Cruz and there is always one that is open 24 hours.
